Contractor (“us”, “we”, or “our”) operates the Fuse Service website https://fusevancouver.com/ (the “Website”). This Privacy Policy explains how we collect, use, and disclose Personal Information when you use our Website and services. We do not use or share your information except as described in this Privacy Policy. At Contractor, we respect your privacy and are committed to protecting your personal data.
Information We Collect
We may collect the following categories of personal information:
- Identifiers (name, phone number, email, address, IP address)
- Commercial information (services purchased or considered)
- Internet or network activity (browser type, device data, interactions with website)
- Geolocation data (approximate location via IP)
- Professional or employment information (only if voluntarily provided)
- Inferences relating to preferences or service needs
- SMS opt-in data for communication purposes
We do not request or intentionally collect financial account numbers, protected health information, or other categories considered sensitive under federal privacy standards.
By submitting forms on our website, you consent to SMS communications from us, including service updates and promotional information. SMS opt-in data is not shared with third parties.
How We Use Your Information
We use collected information for:
- Providing and improving our services
- Processing service requests and scheduling
- Customer support and communication
- Website improvements and analytics
- Marketing (email, SMS, digital ads, only with consent)
- Security, fraud prevention, and system monitoring
- Legal and regulatory compliance
Purposes for Each Category of Information
Each type of personal information may be used for one or more of the following:
- Service delivery and customer account management
- Appointment scheduling and status updates
- Payment processing and invoicing
- Marketing and promotional communications (opt-in only)
- Website analytics and performance optimization
- Fraud prevention and security monitoring
- System tracking and operational support
- Compliance with applicable laws
How We Share Your Information
We may share your information with trusted third-party service providers for business purposes, including:
- Website hosting
- Analytics and performance tracking
- Online scheduling tools
- Call-tracking software
- CRM and field-service management
- Digital advertising platforms
Examples of third-party tools we may use include:
- Google Analytics
- Google Ads
- Meta Pixel
- Microsoft Clarity
- ServiceTitan DNI
- ServiceTitan Web Scheduler
- Newo.ai chat widget
- Google Search Console
- Bing Webmaster Tools
- Microsoft Ads
- Contractor Commerce
We may also disclose information if required to comply with a valid legal process or governmental request.
How We Process Your Information
Personal information is processed for legitimate business purposes, including:
- Service scheduling and dispatch
- Customer communication (email, SMS, phone)
- Billing, invoicing, and payments
- Service recommendations and follow-ups
- Required business recordkeeping
- Website analytics and security
ServiceTitan Data Handling
We use ServiceTitan as our secure customer management platform. This means:
- Customer records are securely stored within ServiceTitan
- ServiceTitan maintains system logs for security and operational purposes
- We do not store detailed system logs outside of ServiceTitan
We encourage users to review ServiceTitan’s privacy practices directly.
How We Protect Your Information
We implement administrative, technical, and physical safeguards including:
- Encryption (HTTPS/TLS)
- Access controls and authentication protections
- Secure server environments and firewalls
- Regular security monitoring
- Vendor oversight and contract compliance
- Employee training on data security
- Incident response protocols
No security system is completely foolproof, but we take reasonable steps to protect your information.
SMS Communication Policy
By using our Website or services, you consent to receive SMS messages. Information collected for SMS consent is not shared with third parties.
Messages may include:
- Appointment confirmations
- Service reminders
- Customer support responses
- Promotional offers (opt-in only)
Standard disclosures:
- Message and data rates may apply
- Text “STOP” to unsubscribe
- Text “HELP” for assistance
Your Rights
Under Washington privacy standards and general U.S. consumer protections, you have the right to:
- Request access to the personal information we maintain
- Request corrections to inaccurate information
- Request deletion of information where legally permissible
- Request that we stop marketing communications
- Opt out of SMS or email marketing at any time
To exercise your rights, contact us using the information provided below.
We may request additional information to verify your identity.
Data Retention Disclosure
We retain personal information only as long as necessary to:
- Provide services
- Meet legal and accounting obligations
- Resolve disputes
- Maintain business records
Retention times vary depending on data type and legal requirements.
We honor user requests to delete personal information when permitted by law.
Cookies and Tracking
We use cookies and similar technologies to:
- Improve website performance
- Analyze traffic
- Personalize user experience
You may accept or reject cookies.
Disabling cookies may impact certain site features.
We do not use cookies for cross-context behavioral advertising.
Changes to This Privacy Policy
We may update this policy periodically. Updated versions will be posted on this page with a revised effective date. If you have any questions about this Privacy Policy or our use of your personal information, please contact us via email: fuseyvr@gmail.com
Effective date: 11.20.2025 Last updated: 11.20.2025
